My cat wakes me up at 4:30am hoping to play. I tell her it’s too early and go back to sleep. At 7:15am I hop on my bike to work, hoping it doesn’t rain as I never remember to bring a change of clothes, so I’ll have to use a fan to dry off if it does. I manage to inadvertently swallow a fly on the way in, but the weather stays dry.
At the office I make my first coffee, (black, no sugar). I say hi to my colleagues and secretly hope that one of management have brought their dogs in. Alas there’s only humans in the office today! I drop off my negative covid test and put my phone in a locker. We are not allowed any phones or personal equipment upstairs due to it being a secure area. Only people who are allowed to view criminal content can make it through the security-controlled doors. It’s incredibly important to make sure that we don’t expose people to child sexual abuse images if it isn’t necessary.
My next task is to check if anyone has called in sick, or if the rota needs to be amended in any way. The Hotline team consists of 14 analysts who spend their time investigating reports that have come from members of the public who have stumbled across potential child sexual abuse images, as well as proactively searching for this horrific content.
I also manage the IWF Taskforce, a team of 14 who spend their days grading image after image of child sexual abuse. This is to create a ‘digital fingerprint’ or a hash of a crime scene photograph which is used to identify and remove these images wherever they appear online.
Then I check my emails. Anything urgent from our Members? We provide services to Members so they can keep their platforms safe. Therefore, any questions they or our IWF membership team have for me are treated as a priority. I also check our internal system to see how many reports came in overnight. Is there anything urgent from the public? I see a report has come in from a member of the public who wants our assistance for something that falls outside of our remit (someone wants to report a person they believe is possibly an offender). I make sure they are advised that we can only act on images of child sexual abuse, and signpost them to the appropriate place to ask for help. As we are a small team, we simply do not have the resource to help with issues that fall outside of our remit, but we make sure we point people to the numerous places on our website where they can find links to other organisations and assistance.
I double check to see what tasks the Hotline team have today – a mix of investigating reports from members of the public, and proactively going out to find child sexual abuse material (or CSAM as we call it internally) online. Then I put the radio on – we have internet radio which means we can choose from different genres and countries. Every day is something new – Triple J Unearthed from Australia wins today.
It’s now 8:30am. I look at my diary. What meetings/tasks do I have today? The rest of the analysts all start between 8 and 9am, so there is a slow trickle of new people to say hello to. At 9am, I have an ‘image viewing’ with a potential new Taskforce candidate. As the role is solely grading images, the last stage of the interview process will involve showing the candidate a certain selection of child sexual abuse images. This is a particularly important stage of the process, as many people who join us will luckily not have stumbled across this type of imagery before. Although someone may feel that they are able to do the job, the reality and seriousness of the crimes documented means that really, you won’t know how you might cope until you have seen them.
I take the candidate through the images in a separate part of the Hotline room. It is a delicate process, as well as a strange one. I remember what it was like when I was sitting in that chair, going through the same thing, so try to put them at ease as much as possible. I make it clear to the candidate that we will take things slowly, and they can stop the viewing at any time. In this case, the candidate makes it through all the images, and we talk a bit more about the role. As I take them back downstairs, I make sure they are aware of the aftercare that is in place for them, and how seriously we take the welfare for all our staff.
I’m pleased that the viewing went well. We’ll give them a couple of days to think over whether they still believe the role is right for them. People say that this is one of the hardest jobs out there. It’s not right for everyone, but the people working here, especially within the Hotline team, make me so ridiculously proud. They are fantastic people doing an incredibly difficult, but important, job.
As the viewing is quite intense (and I talk a lot during it) I make sure I take ten minutes for a quick coffee and a large glass of water. One of my colleagues from our Hotline Quality Assurance team is in the kitchen attempting to put together the first three pieces of the jigsaw puzzle that’s on the table. I’ve learned that jigsaws are not my forte, so I watch in admiration.